Compliance Issue (Davey Stove)

Q1: What's the cause behind the product recall?
A1: The recall is a result of a compliance issue. We've identified a component of the product that doesn't meet the required regulatory standards.

Q2: Does this recall have anything to do with safety risks?
A2: No, this recall is purely due to a compliance matter and doesn't present any safety concerns for our customers.

Q3: Which products are impacted by the recall?
A3: The recall affects the Davey Stove (model number SCA-45) included with the Luxo Kivi 3FI sauna kit (LSKIVI3FI-HB) supplied between 14th October 2021 and 11th August 2023.

Q4: Which part of the product is not compliant?
A4: The product has successfully met all the necessary safety standards. It's just missing a label indicating RCM compliance.

Q5: What should I do if I have one of the affected products?
A5: We'll be sending you a repair kit that includes the label and instructions on how to attach it to the stove. The repair kit will be dispatched to you via Australia Post.

Q6: How can I get in touch with customer support for further assistance?
A6: For any additional queries or concerns, you can contact our dedicated customer service team at 02 8999 1118 during business hours, Monday to Friday, from 9:00 am to 5:00 pm. Alternatively, you can drop us an email at products@luxoliving.com.au, and our team will respond to your email within 2 business days. We apologize for any inconvenience and appreciate your understanding. Your satisfaction is our top priority.