Product Recalls

At Luxo Living, your safety is our utmost priority. Every action we take is driven by our unwavering commitment to offer consumers the finest products at the most affordable prices. However, above all else, we prioritise the safety and well-being of you and your loved ones. To fulfill this promise, we adhere to rigorous standards and conduct ongoing, independent quality assessments of our suppliers. 

While we strive for excellence, occasional concerns may arise in the retail industry, whether related to product quality, safety, packaging, or shipping errors. At Luxo Living, we have a proactive plan in place to swiftly and effectively remove any such products from our stores. Any item that falls short of both government and our own stringent standards in these aspects will be promptly taken off the shelves, and affected customers will be notified through a Product Recall alert. 

For your convenience, you can access Product Recall alerts and updates either from the manufacturer or those issued by our Corporate Purchasing Department on this page.

Furthermore, Luxo Living shoppers can find additional information on the ACCC's Product Safety Recalls Australia website. 

Rest assured, at Luxo Living, your safety remains our primary concern. 

Bunker light and sauna stove supplied with Luxo Kivi 3 person sauna 

You can reach our dedicated customer service team at 02 8999 1118 for any additional questions or concerns within business hours (Monday to Friday from 9:00 am to 5:00 pm). Alternatively, you can send us an email to products@luxoliving.com.au, our team will reply to your email within 2 business days.